Question 1

Can I edit AI scan results?

Accepted Answer

Yes. You can adjust ingredients and weights before logging. This gives you complete control over the accuracy of your nutrition data—no black box AI that you can't modify.

Question 2

Do you scan supplement labels?

Accepted Answer

Yes. Use the Label Scan when barcodes aren't available. Our AI can read supplement facts panels from photos and automatically log all nutrients.

Question 3

How do I download and set up Calro?

Accepted Answer

Calro is available on Google Play Store. Simply search for 'Calro' and download the app. After installation, create your free account with your email address and complete the initial setup by entering your basic profile information (age, gender, height, weight, activity level) to get personalized nutrition targets.

Question 4

What's free vs Pro?

Accepted Answer

Free includes 20+ nutrients and core scanning features. Pro unlocks 84+ nutrients, advanced analytics, and premium tools like unlimited barcode scanning, enhanced recipe features, and data export.

Question 5

How accurate is the AI food recognition?

Accepted Answer

Our AI food recognition is approximately 85-90% accurate for common foods and improves over time with user feedback. The AI can identify most whole foods, prepared meals, and packaged items. For best results, take clear, well-lit photos and confirm the AI's suggestions before logging.

Question 6

What if the AI doesn't recognize my food?

Accepted Answer

If the AI can't identify your food, you can manually search our comprehensive food database, scan a barcode if it's a packaged item, or create a custom food entry. You can also help improve our AI by providing feedback when it makes mistakes.

Question 7

How does portion size estimation work?

Accepted Answer

Calro uses user-calibrated volume estimation. You take a reference photo with a known measurement (like a ruler or credit card), and the app uses this to accurately estimate portion sizes in your food photos. This personalized calibration ensures accurate measurements tailored to your camera and photo-taking style.

Question 8

Can I track homemade recipes?

Accepted Answer

Absolutely! Use our recipe builder to create custom recipes. Enter all ingredients and their amounts, and Calro automatically calculates the complete nutritional profile per serving. You can save recipes for future use and share them with the community.

Question 9

How accurate are micronutrient totals?

Accepted Answer

We use USDA-based data and clearly show sources for all nutrition information. You can refine entries for better accuracy by editing AI scans before logging. Free tier shows 20+ nutrients; Pro unlocks all 84+ tracked nutrients.

Question 10

How comprehensive is the supplement database?

Accepted Answer

Our supplement database includes over 10,000 supplements with detailed ingredient profiles. We track dosages, timing, and check for potential interactions. This includes vitamins, minerals, protein powders, pre-workouts, and specialized supplements.

Question 11

Does Calro check for supplement interactions?

Accepted Answer

Yes! Calro automatically checks for potential interactions between supplements and provides warnings when combinations might be harmful or reduce effectiveness. However, always consult with healthcare professionals for personalized advice.

Question 12

What nutrients does Calro track?

Accepted Answer

Calro tracks 84+ nutrients including all essential vitamins (A, B-complex, C, D, E, K), minerals (calcium, iron, magnesium, zinc, etc.), macronutrients (protein, carbs, fats, fiber), and amino acids. Free users can view 20+ key nutrients; Pro users get access to all 84+.

Question 13

Can I set custom nutrition targets?

Accepted Answer

Yes! While Calro provides intelligent defaults based on your profile and goals, you can customize any nutrition target. This is perfect for specific diets (keto, vegan, etc.) or medical requirements. Pro and Max users get advanced targeting options.

Question 14

What's included in the Pro subscription?

Accepted Answer

Pro ($4.99/month or $44.99/year) includes 150 AI scans per month, advanced nutrition analysis, complete micronutrient tracking, enhanced recipe features, full supplement management, data export, ad-free experience, and priority support.

Question 15

What additional features does Max provide?

Accepted Answer

Max ($7.99/month or $74.99/year) includes everything in Pro plus: 600 AI scans per month, advanced analytics and insights, bulk data operations, priority cloud processing, beta feature access, and premium support with nutrition experts.

Question 16

Can I cancel my subscription anytime?

Accepted Answer

Yes, you can cancel your subscription at any time through your account settings or Google Play Store. Cancellation takes effect at the end of your current billing period, and you'll retain Pro/Max features until then. No cancellation fees apply.

Question 17

Do you offer refunds?

Accepted Answer

We offer a 7-day free trial for all premium plans. After the trial period, subscriptions are generally non-refundable, but we handle refund requests on a case-by-case basis. Contact support@solira.app for assistance.

Question 18

Are there student or family discounts?

Accepted Answer

Yes! We offer 50% off Pro and Max plans for verified students. Family plans allow sharing premium features with up to 5 family members at a discounted rate. We also run seasonal promotions throughout the year.

Question 19

Do you sell my data?

Accepted Answer

No. We never sell your personal health data to data brokers or third parties. Your nutrition and health information stays private.

Question 20

How secure is my health data?

Accepted Answer

Your data is encrypted in transit and at rest using industry-standard encryption (Firestore/Storage). We're GDPR compliant and provide data deletion in-app anytime.

Question 21

Can I export my nutrition data?

Accepted Answer

Yes! Pro and Max users can export their data in multiple formats (CSV, PDF) for sharing with healthcare providers or personal analysis. Free users can request a data export by contacting support.

Question 22

What happens to my data if I delete my account?

Accepted Answer

When you delete your account, your data remains accessible in read-only mode for 30 days in case you change your mind. After 30 days, all personal data is permanently deleted from our servers. You can export your data before deletion.

Question 23

Does Calro work offline?

Accepted Answer

Yes! Calro provides full offline functionality. You can log food, track supplements, and access your data without an internet connection. Data syncs automatically when you're back online.

Question 24

What devices does Calro support?

Accepted Answer

Calro is available on Android devices. The app requires Android 7.0+ for optimal performance.

Question 25

Why isn't my data syncing between devices?

Accepted Answer

Ensure you're logged into the same account on both devices and have an internet connection. Force-close and reopen the app to trigger a sync. If issues persist, contact support for troubleshooting assistance.

Question 26

The app is running slowly. How can I fix this?

Accepted Answer

Try force-closing and reopening the app, ensure you have the latest version installed, and restart your device. Clear some device storage if it's low. For persistent issues, contact support with your device model and app version.

Question 27

How do I report a bug or request a feature?

Accepted Answer

Use the in-app feedback option or email support@solira.app with 'Bug Report' or 'Feature Request' in the subject line. Include your device information and steps to reproduce any issues. We review all feedback and many features come from user suggestions!

Question 28

Can I use Calro for medical nutrition therapy?

Accepted Answer

Calro is for informational and educational purposes only and is not a medical device. While many users share their Calro data with healthcare providers, always consult professionals for medical nutrition therapy and treatment decisions.

Question 29

Is Calro suitable for people with diabetes?

Accepted Answer

Many users with diabetes find Calro helpful for carbohydrate tracking and blood sugar management, but it's not a replacement for medical monitoring. Always follow your healthcare provider's guidance and use Calro as a supplementary tool.

Question 30

Can Calro help with weight management?

Accepted Answer

Yes! Calro's precise calorie and macro tracking, combined with nutrition insights, can support weight management goals. However, sustainable weight management involves many factors beyond nutrition. Consider working with healthcare professionals for comprehensive support.

Question 31

Are the nutrition values in Calro accurate?

Accepted Answer

Our nutrition database is compiled from USDA and international sources and is regularly updated. However, nutrition values can vary between products and preparation methods. We strive for accuracy but recommend using Calro as a guide rather than absolute truth.

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